Payment & Returns

kent-fences.co.uk has been created for ease of navigation with instruction on how to place an order online. However, should you prefer to place an order by phone please call our sales team on 01795 533320, and we'll be happy to take your order. You can pay for your order using most popular credit or debit cards.

When you pay on line, you can be sure that your payment details will be safe and secure. We use Worldpay, a trusted Ecommerce partner to handle all payments on the store which are conducted off site on a secured server. We do not retain any payment details at all.

Cancellation before Delivery:

If your order hasn't been delivered and you'd like to cancel, please inform us as soon as possible before the delivery date. Ideally this should be by telephone. However, if your order includes personalised requirements, there is no right to cancel.

Cancellation after Delivery:

It is best that you call us in the first instance should you wish to discuss a cancellation. We will be able to discuss and investigate any possible charges. We would also require your cancellation request in writing by post or email.

In certain situations a charge may be applied for the collection of cancelled goods. Faversham Fencing neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as possible. Any charges are retained from the refund returned to customers.